I can’t use my ticket. Can I get a refund?
The Festival does not refund ticket purchases. However, should you find you are unable to use your ticket, please contact us before the day of the concert to arrange to donate it for resale, for which we would provide a donation receipt for the face value of your ticket.
How much are tickets?
|Evening Concerts Fri-Sat; all Orch. Concerts||50||41||31||12||12|
|Evening Concerts Sun-Thur||40||31||21||12||12|
|General Admission Concerts, wherever held||30||12|
Who is eligible for the Youth ticket price?
As part of our commitment to education, the Festival offers a Youth ticket price level for use by persons under age eighteen. The Youth price level can be applied to any seat at any concert.
My transaction was interrupted after I chose seats. Now the seats I chose appear unavailable.
If your transaction is interrupted (for example, the browser window in which you selected seats is inadvertently closed) you may start over only to find that the seats you selected now appear taken. Seats reserved in an online order are released automatically if the transaction isn’t completed within an hour. The seats you selected will become available again one hour after they were initially selected. If you prefer not to wait that hour, you can choose different seats right away.
What about the security of my credit card and other information?
Our online ticketing provider, Patron Technology, provides the following:
“As a 100% cloud-computing company founded in 2001, Patron Technology has always made data security our top priority. Our PatronManager CRM system (which will process over $50M of credit card charges this year) operates under PCI DSS-Level 1 which is the credit card industry’s highest rating for data security. You can read our press release announcing this here.
“To achieve this rating, credit card numbers are never stored online within PatronManager CRM. Rather, when credit card numbers are entered into the system (either by the box office hearing it over the phone from a patron, or by the patron filling out an online form themselves), the credit card number is then routed immediately to our credit card processor (Litle & Co) that converts this number into a “token” which we use to authorize and complete the charge with the appropriate financial institutions. The token is a meaningless string of random characters — it has no value to anyone except the financial institution — and cannot be used to gain unauthorized access to a credit card number.”
Will tent poles impact my sight lines?
There are four tent poles that can impact sight lines, located at the outer edges of the center section; on the aisles at rows 11 and 22, just outside seats 9 and 28 in both rows. Because of the very wide stage and the wide variety of ways it’s used, it’s impossible to predict their impact on sight lines for a particular seat or performance. With in-person sales at the tent, we encourage patrons to step into the tent and gauge for themselves whether the poles will impact their view from a given seat for a particular performance. For online sales, there currently is no way for patrons to make such an assessment. Our online ticketing provider is working on development of a method of indicating the impact of the poles on sight lines in our online seating charts, and this will be part of a future improvement. In the meantime, visiting the tent is the only sure way to gauge this.
Have a question, or a problem with an online order, that isn’t addressed here?
Please use the form below to contact us directly. We want attending the Festival to be a satisfying experience, and we want the online ticketing experience to be as smooth and convenient as possible.