What is the Festival’s policy regarding public-health-related cancellations?
As each July approaches, we’ll closely follow the official recommendations of local and state public health authorities. In the event of a cancellation, as with 2020, ticket buyers will be contacted and offered a range of options, including an immediate refund of the full value of their purchased ticket(s).
How and where can I buy tickets?
Tickets are available online (24/7), by postal mail, by phoning or visiting the Festival office (45100 Main Street, Suite 2; rear entrance; above Out of This World; (707) 937-4041), or, come July, at the Tent Box Office (open during orchestra rehearsals and 1.5 hours before any Tent Concert Hall performance). NOTE: For the month of July, 2020, tickets are available online only, for email delivery only; the Festival office is temporarily closed. Phone sales will resume in August, 2020, and in-person sales will resume when circumstances permit.
I can’t use my ticket. Can I get a refund?
The Festival does not refund ticket purchases unless the ticketed concert is cancelled. However, should you find you are unable to use your ticket to an uncancelled concert, please contact us before the day of the concert to arrange to donate it for resale, for which we would provide a donation receipt for the face value of your ticket.
How much are tickets?
| Category | A | B | C | D | Youth |
|---|---|---|---|---|---|
| Evening Concerts Fri-Sat; most Orch. Concerts | 54 | 44 | 33 | 15 | 15 |
| Big Band; Closing Night Orch. with Chorus | 60 | 51 | 41 | 20 | 15 |
| Evening Concerts Sun-Thur | 44 | 34 | 23 | 15 | 15 |
| General Admission Afternoon Concerts, wherever held | 30 | 15 |
Who is eligible for the Youth ticket price?
As part of our commitment to education, the Festival offers a Youth ticket price level for use by persons age sixteen and under. The Youth price level applies to any seat at any concert.
My transaction was interrupted after I chose seats. Now the seats I chose appear unavailable.
If your transaction is interrupted (for example, the browser window in which you selected seats is inadvertently closed) you may start over only to find that the seats you selected now appear taken. Seats reserved in an online order are released automatically if the transaction isn’t completed within 30 minutes. The seats you selected will become available again thirty minutes after they were initially selected. If you prefer not to wait, you can choose different seats right away.
What about the security of my Payment Card Information?
The Mendocino Music Festival uses Bluefin, a leader in secure payment processing and data encryption. Bluefin’s PCI-validated P2PE (Point-to-Point Encryption) solutions encrypt cardholder data at the point of sale, in a PCI-approved P2PE device, and decryption is done off-site in an approved Bluefin Hardware Security Module (HSM). This prevents clear-text cardholder data from being present anywhere in our system or network where it could be accessible in the event of a data breach.
Will tent poles impact my sight lines?
There are four tent poles that can impact sight lines, located at the outer edges of the center section; on the aisles at approximately rows 11 and 22 (the exact row varies from year to year), just outside seats 9 and 28 in both rows. Because of the very wide stage and the wide variety of ways it’s used, it’s impossible to predict their impact on sight lines for a particular seat or performance. With in-person sales at the tent, we encourage patrons to step into the tent and gauge for themselves whether the poles will impact their view from a given seat for a particular performance. For online sales, there currently is no way for patrons to make such an assessment. Our online ticketing provider is working on development of a method of indicating the impact of the poles on sight lines in our online seating charts, and this will be part of a future improvement. In the meantime, visiting the tent is the only sure way to gauge this.
Have a question about ticketing, a problem with an online order, or a question about attending a virtual event, that isn’t addressed here?
Please use the form below to contact us directly. We want attending the Festival to be a satisfying experience, and we want the online ticketing experience to be as smooth and convenient as possible.
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