Volunteer FAQ

Concert Shift Questions

What attendance opportunities are available to concert shift volunteers?

As a token of our appreciation, volunteers working a concert shift receive one complimentary ticket to that concert, and will be free to sit during the majority of the performance.

I’ve signed up as a Concert Volunteer or a Concessions Volunteer at a concert. What should I do now?

Four days before each shift you chose, you’ll receive a reminder email (one email for each shift). The email will specify the shift start time and location. In general, concert shifts start at least one hour before the performance. (There will be no concessions in 2022.)

On arrival, you’ll need to check in. A Volunteer Sign-In station will be situated in a prominent location.

How will I know what to do?

For concerts at Cotton Auditorium, a short group briefing will be held at sign-in time. You’ll be informed of your responsibilities and any special considerations. For concert shifts at other venues, such as Preston Hall, you’ll be briefed on arrival at the venue.

What should I wear to a concert where I’m a volunteer?

Though there is no specific dress code, since concert volunteers are the face of the Festival, it’s important that you be presentable. For most people, that means dressing as you would normally dress to attend the concert. For your own comfort, we suggest you wear layers (July evenings on the coast can be chilly) and comfortable shoes suitable for uneven ground.

What is the COVID protocol for 2022?

All participants, including all volunteers, must show proof of vaccination, including at least one booster, and must remain properly masked (preferably with N95 or KN95 mask; bandanas or neck gaiters are not sufficient) at all times.

Can my friend come along and help me on my shift?

Only if they are also signed up for that same shift.

The concert shift I want is full. Can I be on a waiting list?

To join the waiting list for a full concert shift, please contact . The Volunteer Coordinator will contact you if a space becomes available.

Non-Concert Shift Questions

What attendance opportunities are available to non-concert shift volunteers?

As a token of our appreciation, for each four-hour non-concert shift, we offer one complimentary pair of tickets for any concert from the following list only:

I’ve signed up for a non-concert shift. How do I get my complimentary tickets?

Phone the Festival office 10-4 weekdays. Tickets can be emailed to you, but will not be sent by postal mail.

General Questions

How can I verify that I’m signed up, or review the shifts I chose?

You can view and change your volunteer information, including your contact information and your signups, at your Volunteers Personal Site, accessible by clicking the link in any email you receive confirming a volunteer signup. You can also click here to receive an immediate email containing a link to your site.

I’m unable to make my shift. What should I do?

If unable to make your shift, please access your Volunteers Personal Site as described above, and cancel your shift. If you know someone who would like to take your shift, please have them sign up online once you’ve canceled. If you are unable to use the online tool, please contact .

Will I get a reminder of my shift?

You’ll receive an email reminder four days before, and 24 hours before, the start time of each shift you’ve signed up to work.